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Hello, Select a different account. You have multiple accounts Choose the account you want to sign in with. About the Microsoft Support and Recovery Assistant Outlook for Microsoft 365 Office 2021 Office 2019 Office 2016 Microsoft 365 for home Microsoft 365 admin More... Less Important: Microsoft Support and Recovery Assistant features are moving to Get Help. Customers may continue to access these features within the Microsoft Support and Recovery Assistant until the migration is complete. The Microsoft Support and Recovery Assistant works by running tests to figure out what’s wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems. If the Support and Recovery Assistant can’t fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support. Below are some of the frequently known issues that our users face. To resolve any of the problems listed below, simply click on the recommended solution for the associated problem to get started. The link will take you directly to the solution in Microsoft Support and Recovery Assistant application. Office Outlook Teams Advanced Diagnostics Scenario Description Recommended solution Excel Crash Resolves Excel startup/crashing issues Fix my Excel startup issue Uninstall Office Uninstall any version of Office Let’s uninstall Office Setup Office Installs subscription versions of Office Let’s setup your Office Activate Office Fixes Office subscription activation issues Let’s Activate your Office Office Sign-in Resolves Office sign-in problems Resolve Office Sign in issues Shared Computer Activation Enable Office shared computer activation (SCA) Enable Office SCA Office scan (normal) Create normal Office install scan report Scan Office - ROI Normal Scan Office scan (full) Create full Office install scan report Scan Office - ROI Full Scan Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows. Check to see if the new Outlook toggle is turned on or off. If it’s on, please go to Troubleshooting Outlook issues . Scenario Description Recommended Solution Setup Microsoft 365 email in Outlook Setting up Microsoft 365 email in Outlook Let’s setup your Outlook profile Outlook won’t start This solution helps with issues when Outlook is unable to start Troubleshoot Outlook won’t start issue Outlook keeps asking for my password This solution resolves Outlook password authentication issues Resolve Outlook password issues Outlook keeps saying "trying to connect..." or "Disconnect" Troubleshoots intermittent connection problems Resolve Outlook connection issues Advanced Diagnostics (Outlook) Creates a detailed report of my Outlook, Office, Windows, and mailbox configuration Create detailed Outlook diagnostic report Advanced Diagnostics (Outlook) Creates a detailed scan of my Outlook Calendar to identify and resolve issues Find Outlook calendar issues Note: The Microsoft Support and Recovery Assistant is not applicable to new Teams. Scenario Description Recommended Solution Add Teams meeting add-in for Outlook Helps fix the issue where teams meeting add-in is missing or is not loaded, preventing you from creating teams meeting from Outlook Fix Teams Meeting add-in issues Issues with Teams user presence in Outlook Resolves issue when Teams user’s presence information is incorrectly showin in Outlook Fix Teams user presence information Unable to sign-in to Teams application Performs troubleshooting to assist in solving Teams sign-in issues Resolve Team Sign Issues Scenario Description Recommended solution Advanced Diagnostics (Outlook) Creates a detailed report of my Outlook, Office, Windows and mailbox configuration Outlook Advanced diagnostic solution Advanced Diagnostics (Outlook) Creates a detailed scan of my Outlook Calendar to identify and resolve issues Outlook Calendar check solution Advanced Diagnostics (Office) Scan Office to see if it is correctly installed - Normal Robust Office Inventory Scan ROI Normal Scan Advanced Diagnostics (Office) Scan Office to see if it is correctly installed - Full Robust Office Inventory Scan ROI Full Scan Microsoft 365 Network Connectivity Test Measures connectivity between your device and the internet, and from there to Microsoft’s network. Select this option to open with Get Help. Network Connectivity Test Tip: If you’re a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning . Installing Microsoft Support and Recovery Assistant Note: Microsoft Support and Recovery Assistant scenarios can now be run using a command-line version. If you are an enterprise customer, please go to Enterprise-line version of the Microsoft Support and Recovery Assistant for more information. To download the Support and Recovery Assistant follow these steps: Click the button below to download the Support and Recovery Assistant. Download Note: By downloading this app, you agree to the terms of the Microsoft Services Agreement and Privacy Statement Follow the steps below to download and open the Support and Recovery Assistant according to s and to monitor the health of the application. The amount of telemetry data collected differs with different scenarios. A copy of the telemetry information is saved in a local log file created by the Support and Recovery Assistant. To view the log file, follow these steps: Telemetry data is collected and uploaded to the uploadlogs folder in the Local Disk ( C: ). To access this folder, use one of the following methods: Open the Run Command window ( Windows logo key + R ,) and run the %localappdata%\saralogs\uploadlogs command as follows: In File Explorer, type C:\Users\UserName\AppData\Local\saralogs\uploadlogs and press Enter as follows: Note: UserName is your Windows profile name in the system. To view the information about a log file, double-click and open the file. For each scenario, a separate log file will be created and uploaded as the SaraTelemetry_DataTime.log format. The log files include comprehensive information such as SessionID, TimeStamp, and Office applications on the affected system. The collected information is completely anonymous, and it does not trace back to you in any form. The following is the definition of some fields that are collected as part of the telemetry data: User GUID : A random GUID that is stored in the Support and Recovery Assistant settings. It may be used to identify usage trends of the Office application while keeping the data anonymous. Client launch ID :...